Refund Policy
This Refund Policy explains how refunds work for Shadow Chart digital products.
1. Digital Product Nature
Shadow Chart sells digital astrology-inspired interpretations, including account-based unlocks and downloadable/generated reports. Because these products are delivered digitally, refund eligibility depends on whether the product has already been accessed, generated, downloaded, or delivered.
2. 9-Point Interpretation
If you purchased the 9-point interpretation and it was not unlocked in your account due to a technical issue, contact us and we will either restore access or review a refund request.
3. Complete Birth Chart Report
If the complete report fails to generate or cannot be delivered because of a technical issue on our side, we will attempt to fix delivery first. If we cannot provide the report, we may issue a refund.
4. Non-Refundable Situations
- The report was generated, downloaded, emailed, or accessed successfully.
- The user entered incorrect birth data, email address, or account information.
- The user changes their mind after receiving access to the digital content.
- The user expected medical, legal, financial, predictive, or professional advice.
5. How to Request a Refund
Email support@shadowchart.space within 14 days of purchase. Include your account email, purchase date, product purchased, and a short description of the issue. Refunds are reviewed case by case.
6. Payment Processor
Payments and refunds may be processed through Paddle. Approved refunds may take several business days to appear depending on payment method, bank, and country.
7. Contact
Refund questions can be sent to support@shadowchart.space.